Orders and Returns
A’ Louest will not accept returns for any items that have been worn, exposed to damaging elements or if the A’ Louest tags have been removed. Returns that are soiled or damaged through wear and tear will not be accepted for a refund or exchange. Should an item be received by you in a damaged state or without tags, we ask that you contact us immediately by emailing [email protected] We strongly recommend that products are checked thoroughly before they are tried on or any tags or packing are disposed of.
Please try on shoes in a clean, carpeted surface and keep in protective dust bags provided until you are certain you are keeping them. Shoes with damages and scuff on soles cannot be accepted.
Returns must be sent with all components, including the box and protective dust bags. Any shoes returned incomplete may be sent back to the customer.
Eligible items must be returned for exchange within 30 days of date of purchase. To initiate the returns process, please email [email protected] to receive an exchange label for your order. Affix the new label to the original box, and include the original packing slip in the box.
While we are unable to exchange items for alternative styles and colors, we are able to assist by ensuring a smooth return and full refund, and then provide assistance with placing a new order for the preferred item.